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GDPR compliance


GDPR Compliance for Clenvo

Last Updated: 27/02/2025

Clenvo (“we,” “us,” or “our”) is committed to complying with the General Data Protection Regulation (GDPR) and ensuring that your personal data is protected. This section outlines how we collect, process, store, and protect your personal data in accordance with the GDPR.

1. Data Controller Information

For the purposes of GDPR, Clenvo is the Data Controller for the personal data that we collect from you. The contact details for the Data Protection Officer (DPO) or responsible team can be found below:


  • Clenvo

    Fct Abuja

    support@clenvo.com

If you have any questions about how we handle your personal data, please reach out to us at the contact details provided.

2. What Data We Collect

We may collect the following types of personal data in connection with our services:


  • Personal Identification Information: Name, email address, phone number, address.

  • Transaction Data: Payment information (e.g., credit card details), billing address, purchase history.

  • Account Data: Username, password, event details.

  • Usage Data: IP address, device type, browser type, referring/exit pages, time spent on the site, pages visited, and location data.

  • Communication Data: Customer support interactions, feedback, or queries sent via email or forms.

3. Legal Basis for Processing Your Data

Under the GDPR, we must have a valid legal basis for processing your personal data. Our legal bases for processing are as follows:


  • Contractual Necessity: We process your data to fulfill our contractual obligations with you, such as processing ticket purchases or managing event participation.

  • Consent: We may process your data based on your consent, such as when you subscribe to our newsletter or opt-in to receive marketing materials.

  • Legitimate Interests: We may process data when necessary for our legitimate business interests, such as improving the performance of our website or protecting against fraud.

  • Legal Obligation: We may process your data when necessary to comply with legal requirements.

4. How We Use Your Data

We use your personal data for the following purposes:


  • Providing Services: To process ticket sales, manage events, and ensure smooth transactions.

  • Customer Support: To assist you with your inquiries, troubleshooting, and providing a better experience.

  • Marketing and Promotions: With your consent, we may send you marketing communications about upcoming events or special offers. You can withdraw your consent at any time.

  • Improving Our Services: To analyze usage patterns, perform website optimization, and improve user experience.

  • Compliance: To comply with applicable legal obligations (e.g., keeping financial records, preventing fraud).

5. Data Retention

We retain personal data for no longer than necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or reporting requirements. The retention periods depend on the nature of the data:


  • Transaction Data: Retained for up to 7 years for tax and accounting purposes.

  • Account Data: Retained as long as you maintain an active account with us or request deletion.

  • Marketing Data: Retained until you opt-out or withdraw consent.

6. Your Rights Under GDPR

You have certain rights regarding your personal data under the GDPR, including:


  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.

  • Right to Erasure: You have the right to request deletion of your personal data, also known as the "right to be forgotten," subject to certain conditions.

  • Right to Restrict Processing: You can request that we limit the way we process your data.

  • Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.

  • Right to Object: You can object to the processing of your data for direct marketing or profiling purposes.

  • Right to Withdraw Consent: If we are processing your data based on consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at [Insert Contact Information]. We will respond to your request in accordance with the applicable legal requirements.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. These include encryption, secure servers, and access controls. However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

8. International Data Transfers

As Clenvo operates globally, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). These countries may not have the same data protection laws as those in the EU. When transferring your data outside the EEA, we will ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs) or other legally recognized mechanisms.

9. Third-Party Data Sharing

We may share your personal data with third-party service providers, such as payment processors, event management partners, and email marketing platforms. These third parties are obligated to process your data in accordance with applicable data protection laws and only for the purposes outlined in this Privacy Policy.

We do not sell or rent your personal data to third parties.

10. Cookie Policy

Clenvo uses cookies and similar technologies to improve your experience and provide personalized content. For more information, please refer to our [Cookie Policy].

11. Complaints to Supervisory Authorities

If you believe that we are processing your personal data in violation of the GDPR, you have the right to lodge a complaint with the relevant supervisory authority. The supervisory authority for data protection in the EU is typically the Data Protection Authority (DPA) in your country.

12. Changes to This GDPR Policy

We may update this GDPR policy from time to time. When we do, we will post the updated policy on this page and revise the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

Contact Us:

If you have any questions or concerns about this GDPR Compliance Policy or how we process your personal data, please contact us at:

Clenvo

Fct Abuja
support@clenvo.com