Clenvo Privacy Policy

Last Updated: 27/02/2025

Clenvo (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and purchase tickets for events. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide, improve, and personalize our services. The information we collect includes:

a. Personal Information:

When you use our services, we collect personal details such as:

• Name


• Email address


• Phone number


• Payment information (e.g., credit card details, billing address)


• Account login credentials (username, password)


• Event details (for Event Creators)


• Any other information you provide voluntarily when creating an account, purchasing tickets, or engaging with customer support.

b. Usage Data:

We also collect information on how our website and services are accessed and used. This may include:

• IP addresses


• Browser type


• Referring/exit pages


• Pages visited


• Time spent on pages


• Location data (if enabled on your device)

c. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to collect and store information. Cookies are small files stored on your device that help us enhance your user experience. You can control cookie settings through your browser, but disabling cookies may impact certain functionalities of our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• 
  

  To provide and improve our services:
  
  We use your information to facilitate event creation, ticket purchases, and communication between Event Creators and Attendees.

  
  


• 
  

  To process transactions:
  
  We use payment information to process payments for tickets and event-related services.

  
  


• 
  

  To personalize your experience:
  
  We may use the data to provide personalized event recommendations, tailored content, and promotional offers.

  
  


• 
  

  To communicate with you:
  
  We use your contact information to send order confirmations, event updates, customer support messages, and promotional content (if you opt-in).

  
  


• 
  

  To ensure security and compliance:
  
  We may use your information to detect fraud, ensure the security of our platform, and comply with legal obligations.

  
  

3. Sharing Your Information

We may share your information in the following circumstances:

• 
  

  With Event Creators:
  
  If you are an Attendee, certain information (such as your name and ticket details) will be shared with the Event Creator to ensure smooth event management.

  
  


• 
  

  With third-party service providers:
  
  We may share your information with trusted third-party vendors who assist us in providing services like payment processing, hosting, analytics, and marketing. These third parties are obligated to use your information only to provide services to us.

  
  


• 
  

  In response to legal requests:
  
  We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

  
  


• 
  

  Business transfers:
  
  If Clenvo undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

  
  

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. If you close your account, we may retain some information as required by law or for legitimate business purposes.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• 
  

  Access:
  
  You can request access to the personal information we hold about you.

  
  


• 
  

  Correction:
  
  You can request to update or correct inaccurate or incomplete information.

  
  


• 
  

  Deletion:
  
  You can request the deletion of your personal information, subject to certain legal exceptions.

  
  


• 
  

  Objection to processing:
  
  You can object to the processing of your data in certain circumstances.

  
  


• 
  

  Data portability:
  
  You can request a copy of your personal data in a commonly used format.

  
  

To exercise any of these rights, please contact us at [Contact Information].

6. Security of Your Information

We take reasonable steps to protect the security of your personal information, including the use of encryption and secure servers. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

8. International Transfers

If you are located outside of [Country], please note that your information may be transferred to and processed in countries where Clenvo operates, including [Country]. These countries may have different data protection laws than your home country. By using our services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top will be revised. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

Clenvo
FCT Abuja

support@clenvo.com
+2347068382162